Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Island City eBikes is a subsidiary of Island City Bikes, LLC
CONDITIONS OF USE
Welcome to our online store! Island City eBikes and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
Please read the following carefully:
*It is illegal for ANYONE to ship lithium batteries unless they are a Certified Hazardous Material shipper.*
Lithium Ion batteries are a Class Nine Hazardous material and therefore are subject to all federal laws pertaining to handling, packaging, marking, labeling, and preparing for shipment. It is stated in the Code of Federal Regulations (Title 49, Parts 100-180) that the shipper (one returning the battery) is solely responsible for all the laws contained in these Federal Regulations. Failure to know and follow ALL the shipping regulations concerning shipping of lithium batteries can and will result in a minimum fine of $75,000. If a carrier (USPS, FedEx, UPS, or other) determines you are improperly shipping a lithium battery he/she is bound by law to report such shipment to the Department of Transportation for investigation. Therefore, if you are returning a lithium battery to Island City Ebikes you must use the services of a licensed hazardous materials shipper. If a battery arrives at our facilities that is shipped illegally it will be refused and will inform carrier why it is being refused. These laws apply to all companies that sell lithium batteries.
Our battery warranty exist under these conditions: If within 3 months after original purchase the battery fails to accept a charge, the battery may be returned for a replacement of same or similar battery. If, it has been determined that there is no malfunction of the battery the battery will be returned to sender and will be charged all shipping costs plus the Hazardous Materials shipping fees. We only ship with FedEx and all returns must be made through FedEx. Our warranty does not cover any battery that is damaged, shows any water or moisture damage, suffered abuse, charging abuse, used for any unintended reasons, used in any commercial application, damage to the charging port, damage to the rails on either battery or the battery foot, or any battery where the case has been opened. Please note that it is the policy of Island City eBikes to instruct the buyer to never open or attempt repair on any Lithium Ion battery pack sold by Island City eBikes. If a battery has been returned to us and it has been determined the battery case has been opened or has been tampered with that battery will be recycled and not returned to the sender. Original receipt must accompany the request for replacement. Please note that the repaired or replacement battery carries no warranty. Warranty is non transferable. All warranties become invalid in the event Island City eBikes becomes insolvent, ceases operation, or is sold to another party.
One year limited motor warranty. Our motor warranty exist under these conditions: If within 1 year after original purchase, the motor fails to function and it has been proven not to be the battery, connectors, display, or any other issue not related to the motor itself please notify Island City eBikes. Please note that we DO NOT warranty the motor controller. We cannot warranty the motor controller because it is subject to failure due to reprogramming the controller, misuse by allowing the motor to overheat, misuse by applying power while in a high gear over extended periods of time, climbing steep hills in a high gear, and using the throttle while taking off from a dead stop while in a high gear. If it has been determined that your motor failure is a result of a failed controller then it will not be covered by the warranty. If it has been determined that the motor failure has been caused by abuse then the warranty will be denied. All shipping charges will be the responsibility of the sender. If it has been determined the motor suffered a failure due to manufactory error, then Island City eBike will repair and pay for return shipping. Please note that the repaired or replacement motor carries no warranty. Original receipt must accompany the request for repair or replacement. This warranty is non transferable. All warranties become invalid in the event Island City eBikes becomes insolvent, ceases operation, or is sold to another party.
No returns after 7 days of receiving
To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
Box must be sealed and unopened
Customer pays $175 shipping fee (this is withheld from refund)
Subject to up to a 25% restocking fee (this is withheld from refund)
Please note that information regarding the expected range on a single charge on one of our ebikes is an estimate, not a guarantee. There are many factors that contribute to actual, real-world range for an ebike battery such as age of the battery, temperature, level of assist, speed, payload, and terrain. Given the right conditions, it is possible to get less than the expected minimum range or greater than the expected maximum range.
BICYCLE (eBike) WARRANTY:
Every bike is covered under our manufacturer’s one year all-inclusive warranty for the original owner against all manufacturing defects. Warranty parts will only be shipped within the USA. If you purchased a bike and had it then shipped to another country, parts will only be sent to the country in which the bike was originally sent. Island City Bikes, LCC warrants this product, including all individual components against defects in material or workmanship as follows:
Island City Bikes, LLC Limited 1-Year Warranty
Island City Bikes bicycle components including frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period from the date of original purchase. Wear and tear is not covered under warranty.
What Will We Do to Correct Problems with Your Bike?
If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner a replacement product if the product can not be repaired after a reasonable number of tries as determined by Island City Bikes, LLC.
What Will We Not Do?
Island City Bikes, LLC will not replace any part without first seeing photos or video of the damaged part. We will not offer warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component.
Island City Bikes, LLC will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.
Terms of Warranty
This warranty only applies to the original owner of an Island City Bikes, LLC bicycle. This warranty is expressly limited to the replacement of defective parts at the sole discretion of Island City Bikes, LLC. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement bike be issued, in these cases the original bike may have to ship to the Island City Bikes, LLC facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes). Island City Bikes, LLC will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to Island City Bikes, LLC within a reasonable amount of time after shipment arrival. In no event shall Island City Bikes, LLC be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
All claims to this warranty must be made through Island City Bikes, LLC. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our Technical Support team at email@example.com as there may be a simple fix for your problem. Valid warranty claims will be processed through Island City Bikes, LLC within one year of initial purchase. Warranty claims may be submitted to firstname.lastname@example.org.
Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 7 days from receipt of product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 10 days of delivery to an Island City Bikes customer service representative.
It is your responsibility to recognize the limits of your bicycle and ride within those limits, especially when carrying cargo. Island City Bikes, LLC is not liable for any accidents, even those attributable to bicycle design or mechanical failure of the bicycle.
The buyer is aware that the sport of cycling involves numerous risks of injury or death. The buyer assumes all risks and hazards involved with the use of this bike and assumes all personal liability in case of injury. In the event of any damages, accident or loss (including, without limitation, personal injury or death) while operating this bike, the buyer hereby expressly waives any and all claims against Island City Bikes LLC and release from any and all legal liability and agree not to sue or make a claim against, and to indemnify, defend and hold harmless Island City Bikes LLC, its members and employees from any and all claims and causes of action, liabilities, costs or losses for property damage or physical or mental injuries, relating to or in any manner connected with any sales or services performed by Island City Bikes LLC. The buyer also agrees that this release binds your spouse, heirs, legal representatives, and assigns. The buyer understands that Island City Bikes LLC, makes no verbal or written warranties, whether express or implied, regarding the Island City Bikes LLC sales, services or any repairs performed by Island City Bikes LLC.
You are responsible for your own actions while using an electric bike. Island City Bikes, LLC is not responsible/nor liable for any accidents or injuries (whether caused by you or others) that may occur during your use. We recommend contacting your insurance provider to determine if your current insurance policy would cover you in the event of an accident.You are responsible for your own actions while using an electric bike. Island City Bikes, LLC is not responsible/nor liable for any accidents or injuries (whether caused by you or others) that may occur during your use. We recommend contacting your insurance provider to determine if your current insurance policy would cover you in the event of an accident.
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
When you visit Island City eBikes or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Island City eBikes or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Island City eBikes, with copyright authorship for this collection by Island City eBikes, and protected by international copyright laws.
Island City eBikes trademarks and trade dress may not be used in connection with any product or service that is not Island City eBikes, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Island City eBikes. All other trademarks not owned by Island City eBikes or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Island City eBikes or its subsidiaries.
LICENSE AND SITE ACCESS
Island City eBikes grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Island City eBikes. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Island City eBikes. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Island City eBikes and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Island City eBikes name or trademarks without the express written consent of Island City eBikes. Any unauthorized use terminates the permission or license granted by Island City eBikes. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Island City eBikes so long as the link does not portray Island City eBikes, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Island City eBikes logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Island City eBikes and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Island City eBikes reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Island City eBikes and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Island City eBikes and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Island City eBikes or its associates for all claims resulting from content you supply. Island City eBikes has the right but not the obligation to monitor and edit or remove any activity or content. Island City eBikes takes no responsibility and assumes no liability for any content posted by you or any third party.
RISK OF LOSS
All items purchased from Island City eBikes are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Island City eBikes and its associates attempt to be as accurate as possible. However, Island City eBikes does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by my company itself is not as described, your sole remedy is to return it in unused condition.
By visiting Island City eBikes, you agree that the laws of the state of California, United States of America, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Island City eBikes or its associates.
Any dispute relating in any way to your visit to Island City eBikes or to products you purchase through Island City eBikes shall be submitted to confidential arbitration in California, United States of America, except that, to the extent you have in any manner violated or threatened to violate Island City eBikes intellectual property rights, Island City eBikes may seek injunctive or other appropriate relief in any state or federal court in the state of California, United States of America, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Island City eBikes. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Island City eBikes does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Island City eBikes does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
LIMITATION OF LIABILITY
Island City eBikes shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site, sold by Island City eBikes, or the performance of the products, even if Island City eBikes has been advised of the possibility of such damages. All products Sold by Island City eBikes are for off road use only.
All sales are final. If, for some reason a return is granted all shipping cost to return the item will be the responsibility of the buyer.